If you want to cancel an order, simply log in "My Account" page and click the "Cancel Order".
Within 48 hours of the customer applying to cancel the order, the seller will process and give the result.
If your order has not been shipped, we will arrange a full refund and the customer will receive a refund within 1-3 working days. If the order is already in transit, we need to contact the shipping company to recall the order and arrange a full refund for you.
Please note: Any items delivered by trucks cannot be recalled. If the recall fails, refuse delivery acceptance from carrier upon the arrival of your products.
Refusal to deliver
If you reject your order at the time of delivery, please contact us that if we do not receive your rejection notice, the refund or exchange may be delayed.
If the item is rejected due to damage or defect, please send us a photo and video so that we can review and resolve the issue.
- day guarantee
You can request a return or exchange within 7 days after delivery if you feel the item doesn't satisfy. 7-day returns must with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.
Some items cannot be returned:
* Special Priced Items
* Flash Deals
* Bundle discounts (unless the entire bundle is returned)
* Shipped by trucks
* Any item after 7 days from the delivery day
However, if your product is damaged or defective, these exceptions do not apply. In this case, please send email, we will work with you to find the best solution.
In order to avoid being rejected due to lack of packaging when you want to exchange or return, we ask our customers not to process the order box. Before you are sure that Costway's products are suitable for you, we recommend that you fold the box flat and store it.
If you think your product is not suitable or there are quality problems in the products which seriously affect the use, you can return your product within 7 days from the date of delivery. To start a return, please visit My Orders and initiate a return request.
Please note: Please ensure that the product is brand new and unused. All returns must be made using the original packaging.
If you want to return the goods in person, please email the return tracking number to email@example.com.
Please send all returns to:
Return&Exchange Adrress：New Jersey, California
Note: For any return application, please contact the official service email first. No returns or exchanges without prior application will be accepted. MMS industry is not responsible for the shipping costs for self-returns.
Once the item returns to our warehouse, our team will inspect it. If it is brand new, we will refund within 7 working days minus the repackaging fee (if applicable).
When you place an online order, we authorize your credit card to make sure sufficient credit is available. We can only issue refunds through the original method used to pay for the order. Depending on your credit card provider, it may take up to 10 business days for the refund to be reflected in your balance. If the original payment method is no longer available, we are happy to issue store coupons equal to the refund amount.